Field Services
Efficient field service operations can affect the entire business. When a field service organization operates inefficiently, many areas of the business are impacted—including customer satisfaction, service, and overall profitability. To achieve maximum productivity involves streamlining and automating processes to reduce or even eliminate the large volume of paperwork to the field service professionals. In addition, it also requires the efficient delivery of information service technicians need to best perform and maximize staff and vehicle utilization
Studies conducted by the Aberdeen Group on Field Mobility (2007) show that companies with best-in-class field service operations complete 8 % more work orders per day than average performers, 12.5 % higher service level agreement (SLA) compliance rates, and are 2.5 % more profitable. In addition, only 22 % of best-in-class organizations still use paper based processes in field service operations. Obviously, there is a connection between eliminating paperwork in the field and improving operations throughout the business.
Sonar Technologies understand that technicians need a wealth of information to perform their job quickly and properly—customer history, location, directions, service agreements, inventory, schematics and more. Lack of information can result in longer service times and possibly a second service visit, which means customer downtime—and additional labor costs to your organization. Whether repairing industrial equipment on the manufacturing floor or on a farm, a copier in an office, medical equipment in a hospital or restoring service such as telephone, cable or electric, for the customer, every second counts.
Our Field Service solution Trans Service provides you with the cutting edge technology to track and capture activities of your field workers in real-time. You are able to locate your resources and transmit work orders according to their geographical location priority and / or skill set. This reduces overtime and allocation errors. The right job to the right technician every time!
Trans Service is a modular end to end Mobile Resource Management solution for any service related business. Because it is modular you can implement the entire solution or just the modules you need today and then add the appropriate modules as you need them.
Some Trans Service Features:
- Real-time Job Dispatching
- Route Optimization
- Territory and Route Planning
- GPS Resource Tracking
- Job to job navigation
- Invoicing and Inventory Management
- Clients' Contracts Management
- Automatic Job Generation
- Instant Management Information
